Changing Auditors? What Every Accounting Firm Should Know

Accounting firms may consider changing auditors for several reasons. Poor service quality, such as missed deadlines or lack of responsiveness, can create frustration for firms and their clients.

Pricing concerns also play a role, but it’s essential to focus on value rather than cost alone. The cheapest option may compromise audit quality, resulting in missed risks or compliance issues. If your clients are concerned about the price of audits, it’s your responsibility to communicate both the compliance requirements and value-added benefits of independent professional audits.

Process inefficiencies, outdated methodologies, or lack of technological capabilities are other common drivers for change. Ultimately, firms seek auditors who are reliable, efficient, and equipped to provide actionable insights. Workflow is inevitably affected by external deadlines and accounting firms need to be confident that their external partners can deal with these pressure points.

Key Qualities to Look for in External Auditors

When selecting a new auditor, firms should evaluate critical factors to ensure a successful partnership:

• Reputation and Experience: Look for auditors with a proven track record in delivering quality audits and strong industry-specific knowledge.
• Technological Capabilities: Modern tools and methodologies streamline the audit process and improve accuracy.
• Team Continuity and Capacity: A stable, experienced team ensures consistency and reliability.
• Transparent Pricing: Clear and upfront pricing demonstrates professionalism and helps avoid unexpected costs.
• Scalability: Ensure the auditor can accommodate your client’s growing needs and offer long-term support.

If you’re unsure, then simply ask questions. For example, how experienced is your team, what software tools do you use to complete audits, how do you set pricing and do you have the capacity to adapt to our changing needs?

The Process of Changing Auditors

Switching auditors is a detailed process which requires careful planning to ensure compliance and a seamless transition. Here is an in-depth look at the steps involved:

1. The first step is to ensure that the transition complies with all applicable regulations and professional standards. In Australia, this includes adherence to the Corporations Act, Australian Auditing Standards, and, for SMSFs, the Superannuation Industry (Supervision) Act 1993. Regulatory requirements also encompass proper notification to stakeholders and, if applicable, filing necessary reports with regulatory bodies. While the incoming auditor will conduct their own compliance checks, it is essential for the accounting firm to proactively understand and address these obligations.
2. Informing the outgoing auditor is a critical step. Accounting firms must communicate their decision in writing, providing clear reasons for the change if required. This step also includes informing clients about the decision to ensure transparency and address any concerns they may have.
3. Facilitating a smooth transfer of records is essential. The outgoing auditor must provide the incoming auditor with relevant working papers, financial records, and documentation from previous audits. This ensures that the new auditor has a complete understanding of the client’s financial history and any potential risk areas. Clear communication between both auditors is crucial to avoid gaps in information. 

Selection and Engagement of the New Auditor

The selection process for a new external auditor requires careful planning and due diligence to ensure the best outcome for both the accounting firm and its clients. The following key considerations are critical for a successful transition:

1. Start the planning and selection process at least 12 months in advance. This timeframe ensures adequate time for thorough evaluations, smooth record transfer, and seamless integration of the new auditor. Early preparation reduces disruptions and provides the new auditor with sufficient time to become familiar with client matters.
2. Clearly define your firm’s needs when issuing a Request for Quote (RFQ). Specify the scope of work, timelines, and any industry-specific requirements. Providing detailed requirements helps prospective auditors understand expectations and tailor their proposals effectively.
3. Evaluate between three and five audit firms during the selection process. This range ensures a broad comparison without overwhelming decision-makers. Focus on critical factors such as reputation, industry expertise, pricing transparency, and technological capabilities. How many funds do they manager? Have they had any issues with regulatory authorities in the past? What is their capacity for managing audits effectively?
4. Whenever possible, request access to sample reports or previous work from the shortlisted audit firms. Reviewing past deliverables provides valuable insights into their methodology, attention to detail, and quality of service.

The Value of High-Quality Audits

High-quality audits provide more than just compliance. They offer actionable feedback on internal controls, risk mitigation strategies, and operational improvements. For example, during an SMSF audit, an auditor might identify potential areas where strategies could be optimized within compliance boundaries. By delivering strategic insights, external auditors become valuable partners in their clients’ success.

5 key actions your accounting firm needs to take now if you are considering switching external auditors:

1. Identify the Core Reasons and Define Priorities: Start by clearly identifying the reasons for requiring a new external auditor. These could range from service quality issues to technological limitations or a need for enhanced insights. Develop a priority matrix that outlines the key capabilities you are seeking in an audit partner, such as industry expertise, responsiveness, or scalability, and assign importance to each capability.
2. Conduct Due Diligence: Evaluate potential auditors carefully. Assess their reputation, pricing transparency, industry-specific knowledge, and technological capabilities. Consider accessing sample reports or reviewing previous work to gauge their quality and methodology. Shortlist three to five firms for further evaluation to ensure a balance between comprehensive comparison and manageable decision-making.
3. Communicate with the Outgoing Auditor: Notify the current auditor of your client’s decision in writing, explaining the reasons for the change if necessary. This step ensures transparency and addresses any concerns while maintaining professionalism. Facilitating open communication can also help in a smooth transfer of responsibilities.
4. Facilitate a Seamless Records Transfer: Work with the outgoing auditor to ensure that all necessary documentation, including working papers and financial records, is handed over to the new auditor. Clear and timely communication between both parties is essential to prevent gaps in information and ensure continuity during the transition.
5. Plan and Execute Initial Engagement Thoroughly: Collaborate with the new auditor to conduct an initial review of your firm’s internal controls, and risk areas. This process allows the new auditor to tailor their approach to your specific needs and set a strong foundation for a productive and efficient partnership.

Switching external auditors is a significant decision. By following these steps and focusing on the long-term value of your audit relationship, your firm can ensure a seamless transition and build a partnership that aligns with your strategic goals.